DIGITAL TRANSFORMATION OF PUBLIC SERVICE POLICIES FOR MIGRATION IN THE CONTEXT OF SOCIAL INTEGRATION: A STUDY ON THE EUROPEAN UNION AND UKRAINE
DOI:
https://doi.org/10.20535/der.2024.art338511Ключові слова:
digital transformation, migration public services, social integration, digital divide, host countriesАнотація
This research explores the digital transformation of migration-related public services in the EU and Ukraine, focusing on how technology improves efficiency, accessibility, and social integration. Digital tools like online platforms and AI facilitate migrants’ access to housing, healthcare, and legal aid while reducing administrative burdens. However, challenges such as the digital divide, low digital literacy, and privacy concerns persist. Despite these issues, digital services offer opportunities for personalized support and cross-border cooperation, enhancing migrants’ integration. Addressing inclusion, literacy, and data protection is crucial to maximizing these benefits.
Посилання
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